Term and Conditions

Dear Valued Collector,

Welcome to Ornaments Shop, where we specialize in bringing magic and memory to your holiday traditions through our carefully curated collection of fine ornaments and collectibles. These Terms and Conditions outline the agreement between you and Ornaments Shop regarding your use of our website and services. By accessing our site and making a purchase, you acknowledge that you have read, understood, and agree to be bound by these terms.

1. User Responsibilities

As a user of our website, you agree to:

• Provide accurate, current, and complete information during the registration and checkout process
• Maintain the confidentiality of your account credentials
• Notify us immediately of any unauthorized use of your account
• Ensure that you are of legal age to form a binding contract in your jurisdiction
• Use the website only for lawful purposes and in accordance with these terms
• Provide a secure environment for receiving your orders

2. Products and Services Description

Ornaments Shop offers a curated selection of high-quality collectible ornaments including:

• Christopher Radko heirloom ornaments
• Disney collectibles and showcase items
• Special collections including Baby’s First Christmas, Animals, and Christmas Theme ornaments
• Limited edition and exclusive collectibles from brands like Byers Choice and Charming Tails

We make every effort to display our products as accurately as possible. However, we cannot guarantee that your device’s display will accurately reflect the colors and details of our products.

3. Orders and Payment Terms

Order Process: All orders are subject to product availability and acceptance. The receipt of your order confirmation does not signify our acceptance of your order, nor does it constitute confirmation of our offer to sell.

Pricing: All prices are shown in US Dollars. We reserve the right to change prices at any time without notice.

Payment Methods: We accept the following payment methods:

• Visa
• MasterCard
• JCB
• PayPal

Order Processing: We strive to process and dispatch all orders within 1-2 business days of payment confirmation.

4. Shipping and Delivery

Shipping Methods:

• Standard Shipping: Shipped via DHL or FedEx for a flat rate of $12.95. Delivery typically occurs within 10-15 business days after dispatch.
• Free Shipping: Available on orders over $50, shipped via EMS. Delivery typically occurs within 15-25 business days after dispatch.

Shipping Areas: We ship worldwide with exceptions for some parts of Asia and remote locations. Please contact us if you are unsure about delivery to your location.

Delivery Issues: You are responsible for providing accurate shipping information. We are not liable for delays or failures in delivery caused by incorrect addresses, customs delays, or other factors beyond our control.

5. Returns and Exchanges

We gladly accept returns and exchanges for most items within 15 days of the date you receive your order.

Eligibility Criteria: To qualify for a return or exchange, the item must:

• Be in the same pristine condition as when received
• Be in its original packaging with all tags and documentation attached
• Be accompanied by the original receipt or proof of purchase

Non-Returnable Items: Due to their delicate, personalized, or highly collectible nature, we cannot accept returns or exchanges for:

• Customized or personalized ornaments, including “Baby’s First Christmas” collection items
• Items from limited edition or discontinued collections
• Any collectible that has been opened, displayed, or removed from its original protective packaging

Return Process: To initiate a return or exchange, please email our customer service team at [email protected] within the 15-day window with your order number and product details.

6. Intellectual Property

All content on this website, including but not limited to text, graphics, logos, images, and product designs, is the property of Ornaments Shop or our suppliers and is protected by international copyright and trademark laws. You may not reproduce, distribute, or create derivative works from any content without our express written permission.

The trademarks, names, logos, and product designs of Christopher Radko, Disney, Byers Choice, Charming Tails, and other represented brands are the property of their respective owners and are used with permission.

7. Limitation of Liability

Ornaments Shop shall not be liable for any indirect, incidental, special, consequential, or punitive damages resulting from your access to or use of our website or products.

Our total liability for any claims related to the website or products, including for any implied warranties, is limited to the amount you paid for the products.

Some jurisdictions do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation or exclusion may not apply to you.

8. Privacy and Data Protection

We respect your privacy and are committed to protecting your personal information. Our Privacy Policy, which is incorporated into these Terms, explains how we collect, use, and protect your data.

9. Governing Law

These Terms and Conditions shall be governed by and construed in accordance with the laws of the State of Michigan, without regard to its conflict of law provisions.

10. Changes to Terms

We reserve the right to modify these Terms and Conditions at any time. Changes will be effective immediately upon posting to the website. Your continued use of the website after any changes constitutes your acceptance of the new Terms.

11. Contact Information

Thank you for allowing Ornaments Shop to be part of your holiday traditions. We are honored to help you build a collection filled with magic and memory.

Warmest Wishes,
The Ornaments Shop Team