Dear Valued Collector,

At Ornaments Shop, we understand that each piece in your collection holds special meaning, just as the memories you create during the holidays. While we take every care to ensure your Christopher Radko heirlooms, Disney collectibles, and Byers Choice carolers arrive in perfect condition, we know that sometimes an exchange or return may be necessary.

Our Returns & Exchanges policy is designed with the same care and dedication we apply to curating our holiday collections, ensuring a magical experience even when things don’t go as planned.

Our Return Policy

We gladly accept returns and exchanges within 15 days of your receipt of items. To be eligible for a return or exchange, your item must be:

  • In the same condition that you received it
  • In the original packaging with all tags attached
  • Accompanied by the original receipt or proof of purchase
Please Note: Due to the delicate and collectible nature of our products, we cannot accept returns or exchanges for:
  • Customized or personalized ornaments (including special requests for our “Baby’s First Christmas” collection)
  • Items from limited edition collections that have been discontinued
  • Opened collectibles that have been displayed or removed from their protective packaging

How to Initiate a Return or Exchange

To start your return or exchange process, please follow these steps:

  1. Contact our customer service team at [email protected] within 15 days of receiving your order
  2. Provide your order number and details about the product you would like to return or exchange
  3. Our team will respond within 2 business days with a Return Merchandise Authorization (RMA) number and instructions
  4. Carefully package the item using the original packaging and include all documentation
  5. Ship the package to our address (provided with your RMA instructions)

Return Shipping

Customers are responsible for return shipping costs unless the item arrived damaged or was incorrect due to our error. We recommend using a trackable shipping service and purchasing shipping insurance, as we cannot guarantee that we will receive your returned item.

Refund Timeline and Method

Once we receive and inspect your return, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If approved, your refund will be processed within 7-10 business days, and a credit will automatically be applied to your original method of payment (Visa, MasterCard, JCB, or PayPal). Depending on your card issuer’s policies, it may take additional time for the refund to appear on your statement.

Exchange Process

For exchanges, the process is similar to returns. Once we receive and inspect the returned item, we will ship your requested replacement product. If the replacement item is of higher value, you will be charged the difference. For lower-value items, we will refund the difference.

Damaged or Incorrect Items

If your item arrived damaged or you received an incorrect product, please contact us immediately at [email protected]. We will arrange for a prepaid shipping label and expedite your replacement at no cost to you.

Return Request Template

To help streamline your return process, please use the following template when contacting us:

Subject: Return/Exchange Request – Order #[Your Order Number] Dear Ornaments Shop Team, I would like to request a [return/exchange] for my recent order. Order Number: [Your Order Number] Order Date: [Date of Order] Product Name: [Name of Product] Reason for Return/Exchange: [Please provide details] I have reviewed the return policy and confirm that the item is in its original condition and packaging. Please provide instructions on how to proceed. Thank you, [Your Full Name] [Your Email Address] [Your Phone Number (optional)]

Need Assistance?

Our customer service team is here to help with any questions about returns or exchanges. Contact us at:

Email: [email protected]

Address: 1166 Corpening Drive, Southfield, US 48034

We typically respond within 2 business days.

Thank you for being part of our collecting community. We appreciate the trust you place in us to help create your holiday memories and are committed to ensuring your complete satisfaction.

Warmest Wishes,
The Ornaments Shop Team