Welcome to Ornaments Shop! We’re here to help make your holiday shopping experience magical and stress-free. Below, you’ll find answers to common questions about our products, shipping, returns, and more. If you need further assistance, feel free to reach out to our friendly customer service team at [email protected].
Product Questions
Q: What types of ornaments do you offer?
A: We specialize in a wide range of high-quality ornaments, including themes like Disney Collectibles, Baby’s First Christmas, Christopher Radko pieces, Charming Tails, and more. Our collection features whimsical, elegant, and traditional designs perfect for collectors and families.
Q: Are your ornaments suitable for children?
A: Yes! We have ornaments designed for all ages, such as the Baby’s First Christmas series and Disney-themed items. However, some collectibles like Christopher Radko are fragile and best for adult collectors or decorative use out of reach of young children.
Q: Do you offer limited edition or rare ornaments?
A: Absolutely! We carry exclusive items from brands like Christopher Radko and Disney Showcase, often including limited editions that are perfect for serious collectors.
Shipping & Delivery
Q: Where do you ship to?
A: We ship globally, excluding Asia and select remote areas. Whether you’re in Europe, the Americas, or beyond, we bring holiday cheer to your doorstep!
Q: What are your shipping options and costs?
A: We offer two convenient methods:
– Standard Shipping: $12.95 via DHL or FedEx, delivering within 10-15 days after dispatch.
– Free Shipping: Available on orders over $50 via EMS, delivering within 15-25 days after dispatch.
All orders are processed within 1-2 business days from our US facility.
Q: Will I face import duties on international orders?
A: For orders outside the US, import duties may apply and are the customer’s responsibility. We recommend checking with your local customs office for details.
Q: How can I track my order?
A: Once your order is dispatched, we’ll provide tracking information via email. For assistance, contact us at [email protected].
Returns & Refunds
Q: What is your return policy?
A: We offer a hassle-free return policy within 15 days of receipt. Items must be unused and in original packaging. Please email us at [email protected] to initiate a return.
Q: How long do refunds take?
A: Refunds are processed within 5-7 business days after we receive the returned item, and will be issued to the original payment method.
Payment & Account
Q: What payment methods do you accept?
A: We accept Visa, MasterCard, JCB, and PayPal for secure and convenient checkout.
Q: Do I need an account to place an order?
A: No, you can checkout as a guest. However, creating an account allows you to track orders and save preferences for faster shopping in the future.
Q: Is my payment information secure?
A: Yes! We use encrypted payment processing to ensure your data is safe and secure.
Contact & Support
Q: How can I contact customer service?
A: Reach us at [email protected] for any questions. We’re based in the US and respond promptly to assist with any issues.
Q: What are your business hours?
A: Our team operates during standard US business hours, but we monitor emails regularly to serve global customers efficiently.
Thank you for choosing Ornaments Shop to be part of your holiday traditions. We’re dedicated to delivering magic and joy to your home! — The Ornaments Shop Team